To all Pick Me Flowers customers. Pick Me Flowers is committed to the health and wellbeing of our people, customers and communities. It is important that we follow the health guidelines and recommendations. Like many of you, we have been monitoring news and updates surrounding the Coronavirus (COVID-19) and have been working to respond appropriately.

Flower Supply Issues

Our supply chain will be impacted by the disruption in logistics due to the lockdowns made by the government. That means as a business we may not be able to supply specific flower arrangements due to lack of supply but substitutes may be available. We are directly working with the wholesalers, who are updating us daily.

Deliveries 

All deliveries will be contactless. We will contact the recipient upon delivery and leave the arrangement in a chosen location.

Working with you

Given the uncertainty of the current times we ask you to inform us of cancellations of your events at least three weeks prior to the event. Or if you have changes to you future orders please contact us immediately. If you do not notify us of changes or cancellations within three weeks of the event date, we will not be able to issue refunds. We will contact you as soon as possible so that we can work with you and help out where we can.Like you all we are a small business and working together to support each other in this difficult time. Please take care.   Regards Rebecca

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Delivery –  Orders before 9am Perth time for same day delivery.

Orders need to be placed the day before or before 9am on the day Perth Time for delivery schedule to apply. Orders received after Friday or over the weekend are processed on Monday. Deliveries will between 9am and 5pm, residential or business. Delivery for Personalised towels will be the following day.  Delivery weekends are for School Balls and Weddings and special occasions etc Mothers Day.

Online Ordering Security

At Pick Me Function Flowers it is a priority to protect your personal and order information.  We want you to be able to order from us with total confidence, that is why we have created a secure transaction environment.  We use (SSL) Secure Sockets Layer technology run by EWAY, which is the industry standard for encryption technology – which is to protect your online order information.  SSL encrypts all information including your credit card and all personal information passed from you to pickmeflowers.com.au.  Encryption provides you with security and peace of mind.

Currency
All currency is in Australian dollars.
GST
A charge of GST is included in all retail prices shown.
Payment
Payment is required before we can process your order.  We currently provide the following methods of payment Visa and Mastercard.
Refund/Return Policy
Pick Me Function Flowers are proud of the products we sell.  We carefully check all products and packaging upon receiving the goods before selling them on to our customers. In the unlikely event that you receive a item that is faulty, damages or defective you must report it to us with 7 days from date received and we will organise a replacement item or issue you a full refund once we have received the item.  If you would like a replacement item Pick Me will incur the postage and handling of the faulty product and the replacement item.
If for any reason you are not happy with your purchase we will happily exchange refund your purchase once we have received the gift by way of return.  The item must be in its original condition (unused, unopened) and Pick Me will issue a full refund for the price that you paid for the item once received.  Postage and handling of product is not refundable and an additional delivery fee will be applied for all exchange items.
Substitution Policy
Due to unforeseen circumstances, there may be occasions there may be a slight variance in the appearance that those shown on this website.  Due to supplier delays, flower availability or stock changes the baby wraps, rugs may have a different pattern /colour than shown.   Pick me reserved the right to make substitutions of products with equal or greater value.  Photos depicted are a guideline only.  Please note that designs are colours may vary depending on the season and on different computers.